Privacy Policy

AI Line, as a product of Second Phone Number Inc., respects your privacy and is committed to protecting it through this policy as the controller of your information and personal data.

This policy describes the types of information we may collect from you. This policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accepting our Terms of Service and this Policy and/or using our Apps, you agree that your personal information will be handled as described in this Policy. Your use of our Apps, which includes any services available through our Apps, is subject to this Policy and our Terms of Service, not including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Policy.

Please note that our Apps may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites and We are not responsible for the information practices of such websites.

1. What information do We Collect

We may obtain information about you in a variety of ways, including when you call, text or otherwise communicate with us, or when you participate in events or other promotions. We also collect information given directly by you, by third parties (e.g., data providers, social networks), and automatically as you use our Apps. The personal information relating to you that we process may include the information set out below.

The information that we collect, may be considered personal information in certain jurisdictions or personal data under the European General Data Protection Regulation (the "GDPR"). Whenever we refer to personal information in this Policy, it means personal information or personal data as defined by applicable laws in the relevant jurisdiction.

Categories of information we collect:

• Contact Information
  • AI Line may collect numbers and names of your contacts(on the premise of the relevant permission has been given) to provide features of blocking unwanted calls from callers not in your phonebook.
  • Your contacts data will be encrypted, uploaded and stored in a secure manner on our server, and will never be shared with third parties.
• Identifying information, identifiers
  • You provide us with identifying information, including your account name.
  • IP Address
  • Unique online identifier (Advertising ID, IDFA)
• App activity information
  • We maintain a record of your usage of Our Products and Services, including details about when you logged in and what actions you performed in Our Products and Services,
  • Such as logs of messages and calls sent and received, the transcripts of incoming call conversations between AI agent and the caller.
  • Purchase records may include information about products or services purchased. Additionally, purchasing histories or tendencies may be documented, such as whether a person frequently buys specific types of products or services.
• Internet or network activity information
  • We collect information about how you access our Products and Services electronically, including device make and model, device settings, operating system, type of connection, carrier information, applications on your device, browser information.
• Geolocation data
  • Please note that even if you have not authorized access to your device's location services, we will be able to infer your location via the IP address used to connect to our Products and Services.

2. Information Source and Purpose of Use

Some of this information is provided to us by you, while others are gathered when you use our Services. Our business partners may also provide us with information about you (including personal information).

Information Gathered Through Automated Methods ("Automated Information")

The above tracking technologies may be deployed by us or our service providers on our behalf.

Automated Information includes information:

1. Operating system used (such as Android 14, iOS 17)
2. Device Type
3. Device Language
4. Time zone
5. IP address
6. Dates and times of access
7. Subscription Data

In order to match information about you that has been obtained by us or a third party service provider from different sources or at different times (including both personal information and Automated Information), we or the third party service provider may assign you a special identifier through automated means. We will then use this information as outlined in this Privacy Policy.

The following are typical uses for this automatic information:

1. For you to have a functional, user-friendly experience thanks to the technical provision of our Services
2. To safeguard our mobile applications from cyber threats and to give you a secure experience
3. To learn more about how you use our applications in order to enhance our services and features, as well as to create new products and features to customize our Services for you better
4. To assist us in better understanding our present and potential customers so that we may tailor how we market our services
5. For our internal business analytics, we record events and use information to better understand how users engage with our mobile applications. We might record, for instance, when a user accesses a screen, presses a button, accepts notifications, upgrades, or otherwise engages with the program.
6. Monitoring and analyzing the effectiveness of our communications

Data gathered from service suppliers or integrated services.

When providing our services or when making our services easier for you to access, such as in the ways that are mentioned below, we may collect information, including personal information, from third parties and sources that we integrate into our services.

No personal information about the subscriber is provided to us by Google or Apple if you buy a subscription to one of our mobile apps (like name, email, or payment information). All that is sent to AI Line is an anonymous Subscription ID or Order ID. This de-identified subscription data is added to your record if you create a AI Line account so that it can be shared across various devices while using your AI Line account.

3. How We May Use Information from you

We may use the data we gather in addition to the ways mentioned above for a number of other reasons, including the ones listed below:

Performing Our Services

1. Maintaining or servicing accounts, offering customer care, running mobile applications, processing orders and transactions, confirming user information, and handling payments.
2. Communicating with customers about the services we provide and answering their questions, comments, and recommendations.

Internal Research

1. Understanding and evaluating how our Services perform with our users
2. Finding out more about usage will help us develop new features and products, update the Services, and provide consumers better features.
3. Auditing Interactions with users measuring usage of our mobile applicationsassessing the effectiveness of our marketing and advertising (such as measuring how a user was acquired)

About Security

1. To ensure your safety while using our services
2. To defend our mobile applications against cyber threats
3. Defending against, spotting, stopping, and dealing with fraud, illegal behavior (such instances of hacking or abuse of our websites and mobile applications), claims, and other liabilities, including by upholding the rules that govern the services we offer

Debugging/Repair

1. Detection and correction of deficiencies in our Apps' intended and already-existing functionality;
2. Marketing, including understanding users in order to more effectively market our Apps;

Quality and Safety Maintenance & Verification

1. Activities aimed at enhancing the quality of the Apps we offer, such as App upgrades or enhancements;
2. Verification or maintenance of the quality or safety of Apps;
3. Tracking and responding to quality and safety matters;
4. Complying with legal or regulatory requirements, judicial process, industry standards, and our company policies

Other purposes that may be described at the time you choose to provide personal information to us

We may additionally combine and/or de-identify any information we gather so that it can no longer be used to identify any particular person. For our own legitimate business purposes, such as historical and statistical analysis and business planning, we are free to utilize and otherwise use such information.

4. How We May Share Your Information with Others

• We may share your information with businesses that are legally part of the same group of companies that AI Line is part of, or that become part of that group ("Affiliates"). Affiliates may use this information to help provide, understand, and improve the Service (including by providing analytics) and Affiliates' own services (including by providing you with better and more relevant experiences).
• We also may share your information with third-party organizations that help us provide the Service to you ("Service Providers"). Our Service Providers will be given access to your information as is reasonably necessary to provide the Service under reasonable confidentiality terms.
• We share the information we collect with third-party business partners who commit to comply with applicable laws concerning their usage of the information. Our third-party business partners may share anonymized information with their own third party business partners and use the information either for themselves or on behalf of their own business partners to operate and improve their services; and assess your level of engagement with them; and carry out other purposes that are disclosed to you and to which you consent.
• We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
• We may disclose your information to law enforcement, governmental agencies, or authorized third-parties, in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of AI Line, third parties or the public at large.

5. Do Not Track Disclosures

Currently, our systems do not recognize browser "do-not-track" requests. You may, however, disable certain tracking. Specifically, you may turn off location tracking by changing the settings on your mobile device, although some features of the Apps may not be available if you do. By using or visiting our Apps, you consent to the placement of cookies and beacons in your browser and HTML based emails in accordance with this Policy

6. Access, Edit and Delete Your Information

You can find information about your access, editing, and deletion rights if you live in California in the section of this privacy policy titled "Information for Residents of California." Depending on where you live, you might be able to seek access to, corrections to, or deletion of some personal information you give to AI Line even if you don't live in the EEA or California. Before we can respond to the aforementioned requests, we may ask for identification documentation and confirmation of residency in order to protect your privacy. You can reach us via the appropriate mobile application support email listed in the "How to Contact Us" section of this privacy policy if you want to make such a request. We might not be able to offer you with our Services or any of their features and functionality if we update or delete your personal information or if you deliberately choose not to share certain personal information with us. We will honor such requests at our discretion and in line with relevant legislation.

7. Information for Residents of California: Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act ("CCPA") may provide you with notice and other rights regarding our use of your personal information that is in addition to those set forth elsewhere in this Privacy Policy. The CCPA Notice applies to "Consumers" as defined by the law. This section describes your CCPA rights as a California Consumer and explains how to exercise those rights. See Sections 1 - 4 above to learn what information we collect from you and how it is collected, used, and shared.

Access to Information and Data Portability Rights

You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the request date:

• The categories of personal information we have collected about you.
• The categories of sources from which we collected your personal information.
• The business or commercial purposes for our collecting or selling your personal information.
• The categories of third parties to whom we have shared your personal information.
• The specific pieces of personal information we have collected about you.
• A list of the categories of personal information disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.

You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your personal information that we have collected in the period that is 12 months prior to the request date and are maintaining.

Data Deletion Rights

Except to the extent we have a basis for retention under CCPA, you may request that we delete your personal information that we have collected directly from you and are maintaining. Note also that we are not required to delete your personal information that we did not collect directly from you.

Exercising Your Rights

To make a request for access, portability, or deletion according to your rights under CCPA, contact us by email. California Consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Any request you submit to us is subject to an identification and residency verification process ("Verifiable Consumer Request").

The Verifiable Consumer Request must:

• Provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative. You agree that in order to accommodate certain requests by you, we may require you to verify your ownership of an account by responding to a text message sent to the phone number on the account and/or by requesting reasonable documentation to show your ownership of the number and account.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer's personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.

We will make commercially reasonable efforts to identify Consumer personal information that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request if your request is excessive, repetitive, unfounded, or overly burdensome.

We do not knowingly "sell" personal information that we collect from you, in accordance with the definition of "sell" in the CCPA, and will treat personal information we collect from you as subject to a do not sell request.

We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale, and retention and use of your personal information as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. We may add or change incentive programs and/or their terms by posting a notice on the program descriptions and terms linked to above so check them regularly.

California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. We do not currently engage in the type of sharing covered by that law and so no such list exists. We do not make any representations concerning third parties that do not collect personal information directly through our Services.

8. Data Retention & Deletion

Except as set forth below, we may retain your personal information if we know that you have stopped using our Services or we have a legitimate business need for the information or to comply with any legal requirement prevail) and regulatory obligations. We may retain other non-personally identifiable information for backup, archiving, fraud and abuse prevention, analysis, or where we reasonably believe we have a legitimate reason to do so. We may not know if you have stopped using our Services, so if you do, we encourage you to contact us via the appropriate contact email in the "Contact Us" section of this Privacy Policy.

9. How We Protect Personal Information

We take various measures to protect the security and integrity of personal information collected through our Services. However, despite these measures, we cannot and cannot guarantee that information will never be intercepted or hacked while in transit or stored on our systems or otherwise, and you provide information to us at your own risk.

You should be aware that your transmission might not be safe from access by unauthorized persons if you communicate with us via email, text messaging, or web forms like a "contact us" option offered through our Services. Due to communication problems or illegal actions by third parties, we are not responsible for the disclosure of your information.

If you set up an account to use our services, you are in charge in protecting the secrecy of your password and any activity that goes on with that account. In the event that your password or account is used fraudulently, kindly let us know.

We could try to let you know if we suspect that the security of the personal data we have about you may have been jeopardized.

10. Links to Websites and Third-Party Content

We may offer links to websites and other third-party content that is not our property or under our control for your information. It's possible that the websites and third-party content to which we connect have their own privacy policies or notices. We are not liable for the privacy policies of any organization that we do not own or control. Before sending any personal information to such third parties, we advise you to read their privacy policies carefully.

11. Information Relating to Children

Our Services are designed for general audiences who are at least 18 years old. Children under the age of 18 are not the target of any information collection by us. Please DO NOT DOWNLOAD OR USE THE SERVICES if you are under the age of 18. Please get in touch with us at the appropriate email address mentioned in Section 12, How to Contact Us, if you think we might hold personal information from or about a child under the age of 18. (please include your name, mailing address, and email address). Please be aware that we'll make an effort to deactivate any child's account that is reported to us who is under the age of 18 as quickly as we can. Any and all account activity that a kid engages in while using your account is your responsibility.

12. Contact Us

For Support, you may contact us at one of the Customer Support emails below:

Changes to this policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically.